Tried to find my Sellers an out of State Realtor this week to help them find a house in the town they were relocating to. Researched several Realtors’ web sites to find one experienced with what my Seller was looking for and that seemed to have a lot of experience working with relocation Buyers. Found a great one. Over 10 years in business. Husband wife team. Top Realtors in their area. Great Web site, web log and pod cast. All the new tools to get the job done. Sent them a detailed E-mail explaining my Sellers needs and time frame for purchasing. My Sellers were pre-approved and going to the State in a week to purchase. Then being the good Realtor that I am I called the “contact me direct” phone number and left a detailed phone message as well.
Well now 7 days later no return call, no return E-mail. It seems you can have all the tools and put forth the appearance of being the best in your area and still not have the most important quality a Realtor can have-Responding quickly to ALL inquiries. Timely communication is the number one way to make money in Real Estate. Answer the phone. If you can’t answer it. Return the call in 15 minutes or less even if it’s to tell the person you don’t have time to talk but will call them back in 1 hour. Then call them back in 1 hour not 1 hour and 15 minutes. My cell phone has made me 100’s of thousands of dollars. Set your E-mail on auto response if you are not able to check it every 30 minutes. Better yet have it forwarded to your cell phone or PDA. Never leave a call or E-mail to the following day. Take care of today’s business today. You will have enough to take care of tomorrow. Answer the phone!!