Hi folks. John Ochi wrote a post yesterday titled "Pet Peeve: Don't Show Showings". Give it a quick read if you haven't already. Anyway, in his post, John is expressing his frustration at REALTORS® that make appointments to show his listings and then don't show and don't call to cancel. I guess he had this happen to one of his Sellers twice in one day and the Sellers were taking it out on him. We've all been there. And I agree with John it's very frustrating. But what do we do? How do we stop this from happening?
Not only how do we stop this from happening but what about REALTORS® that don't look the doors on the way out, or leave all the lights on, forget to place the key back in the lock box and on and on and on. There are a list of things that our "peers' do that place us in a bad position with our customer/clients. But this post isn't about what THEY do…it's about what we can do.
Now folks, I've been doing this for 13 years and have dealt with a lot of crap from so called "professionals". Over the years, I've learned that the only thing I can control is myself. I can ask REALTORS® to lock the doors and call if they need to cancel, until I'm blue in the face, but these things WILL happen. Not only will they happen but they will happen often. It's the nature of the business. REALTORS® when working with Buyers are caught up with trying to sell a house and the details will slip through the cracks.
They WILL leave doors unlocked.
They WILL NOT call and cancel their showing.
They WILL knock on my Seller's door and ask to see the house without calling first.
They WILL leave the water running in the kitchen sink.
They WILL forget to flush the toilet.
They WILL NOT give us showing feedback.
They WILL leave the blinds open and the lights on.
They WILL set the alarm off and just leave.
This is very unprofessional behavior and there is no excuse for it BUT there is nothing I can do to stop it. I have no control over the actions of others and I am not willing to take the blame for what they do. So my job is to make sure my Sellers are aware of these things. That is something I CAN control.
I forewarn my Sellers, at time of listing, about the things that may happen during the listing period. I use these issues as another reason to price the house right and get it sold quickly. The faster we get the property sold the less chance of these things happening. It's a shame I have to do this but the fact is, these things will and do happen and if I didn't let my Sellers know this, I would not be doing my job. Then it WOULD be my fault.
I am very good at what I do and I take being a REALTOR® very serious. When folks hire me to sell their property they can be sure that it is not a game for me. Listing and selling properties is what I do. I will not, for the sake of my peer's reputations, sugar coat things and let my Sellers think that all REALTORS® are professionals and will do things right when this is so far from the truth. I refuse to make excuses for my peer's actions. If they screw up I will call them out and make them accountable.
Now, I guess my point is, I don't work for my peers, I work for my Sellers. I call it like I see it. If you screw up I will make my Sellers aware of it. I will NOT badmouth you but I will certainly badmouth your actions. I will not take the blame for your incompetence.
But, there is a bright side to my attitude and folks that know me know that I will do everything I can to help them become a better REALTOR®. If someone wants help or has questions I will always take the time to assist them. I LOVE helping my peers become better at what they do. I want our profession to be taken serious. I want us all to take it up a notch. Educated consumers and educated REALTORS® make my job easier. I love being a REALTOR® and I love our profession. I can't think of anything I would rather be doing.
So, if you do make a mistake, and I call you on it, own up to it and together we can figure out a way to keep if from happening again. And if I make a mistake please call me on it. I want to know so I can correct it. I want to be the best that I can be. We owe this to the consumer. Being a REALTOR® needs to mean something special to them and to us. We CAN change this profession….one REALTOR® at a time. I truly believe that. Do you?
***The image is compliments of Danny Smith. Ok, it has nothing to do with the post but I LOVE it!! And where is Danny?
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