I've had one of those weeks, where I spent way too much time dealing with incompetence from REALTORS® and mortgage brokers. So, this post is being written, so I can direct my fellow peers to it when necessary. As a listing Broker, I, Broker Bryant, promise the following:
- All of my listings will be priced correctly.
- All of my listings will be clean and easy to show.
- I will get you in any of my listings with last minute notice.
- I will return your phone call within 1 hour, 7 days a week, 8am to 8pm.
- All offers will be presented in a timely and professional manner.
- I will never lose my cool and will always talk with you respectfully.
- I will do every thing in my power to ensure we have a successful closing.
- My Sellers are educated and will not be difficult to deal with.
Now folks, for making these promises, this is what I ask of you:
Speak plainly and clearly so I can understand you.
Treat my Sellers and their property with respect.
Do not try to negotiate with me, it's not my property.
Do not try to negotiate with my Sellers at the showing.
Do not knock on my Seller's door and tell them you have been trying to reach me. They'll know you are a liar.
Please call and cancel if you can't make an appointment.
Do not attempt to enter my listings without calling first.
Leave a return phone number when you leave a message.
Please call if you can't get the key back in the lock box, don't just leave.
Write all offers so I can read them.
Don't waste your time telling me how qualified your Buyer is. Put it in writing.
Don't send me a 30 page inspection report and expect the repairs to be done. Put it in an addendum.
Don't ask me or my Seller to commit mortgage fraud. It ain't happening.
I guess I'll stop here, for now. I could go on and on but I will save the rest for a later post.
Folks, what we do is not brain surgery but it does require some level of knowledge, common sense and professionalism. If you won't or can't do these things then do us all a favor and get out of the business. You won't be missed.
2007 is the year that I will be reporting all misconducts to your Brokers. Any attempts at mortgage fraud will be reported to the proper authorities. If you don't play by the rules, I will place your license in jeopardy. If you do play by the rules, I will do everything I can to make your job easier. If you don't understand something, ask me. I will help you to be a success.
Pretty straight forward, don't you think? All of us need to step it up a notch. We need to give the consumer a reason to work with us. I value my profession and I take it very seriously. Shouldn't you?