Working on refinancing a couple of my rental properties this week. Very frustrating. Very stressful. It seems like as soon as you have provided every document the Mortgage Broker has asked for, he calls and ask for more.
Got me thinking about how as Realtors it is easy to forget the amount of stress our Sellers and Buyers are under when trying to buy or sell Real Estate. As professionals we go through this every day and it is easy to make light of a difficult situation. When our customers and clients call us upset and overly concerned about what to us is a minor hiccup we have to be really careful to show them patience and understanding. We must be quiet and let them blow off steam. Be agreeable. Give them a couple of minutes. Then and only then can we explain things to them in a calm manner and help them to get back on track and stay focused on the end result.
I am glad I am going through this financing experience. It had been a while since I've done this. Next time one of my customers calls I can honestly tell them………"I know what you are going through. I can relate."